AI does not fix a broken process
Automation can make dysfunction move faster. The first question is whether the process should exist in its current form at all.
Read →INSIGHTS
Thinking from the work.
Practical perspectives on strategy, technology, transformation and governance — especially where the fashionable answer can distract from the real problem.
Sometimes the software problem is actually an operating-model problem
Digital tools expose ambiguity around ownership, rules and decision rights. That can be useful — if we recognise what the system is telling us.
Read →Architecture is useful when it changes a decision
The value of enterprise architecture is not the diagram. It is better choices about capability, investment, sequencing and risk.
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